Refund policy

Last updated: June 2026

Thank you for shopping at Nuvaris (nuvaris.in). We take pride in offering premium quality jewelry and want you to be completely satisfied with your purchase.

1. Return Eligibility

We accept returns within 7 days of delivery, provided that:

The item is unused, unworn, and in its original condition.
The item is in its original packaging with all tags intact.
Proof of purchase (order confirmation or invoice) is provided.

The following items are not eligible for return:

Items that have been worn, damaged, or altered.
Custom or personalized jewelry orders.
Items purchased during sale or promotional events (unless defective).

2. How to Initiate a Return

To initiate a return, please contact us within 7 days of receiving your order:

📧 Email: nuvaris.in@gmail.com
🌐 Website: nuvaris.in

Please include your order number, reason for return, and photos of the item. Our team will respond within 2 business days with return instructions.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method (credit/debit card, UPI, net banking, or wallet — whichever was used at checkout).
Refunds are typically credited within 5–7 business days after approval, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost to you.

5. Exchange Policy

We currently offer exchanges for a different size or style, subject to availability. Please contact us to check stock before initiating an exchange.

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method. Nuvaris is not responsible for items lost in transit.